Intelligent Route Selection
Per-destination routing driven by live quality metrics, not static preference lists.
Voice Termination
International termination with intelligent routing.
High-quality voice termination to global destinations, with routing decisions driven by live quality data and route options matched to your commercial priorities.
Overview
Quality you can measure, routing you can trust
Termination quality is not an accident — it is the product of route selection, continuous measurement and fast reaction to degradation. Vireon's routing platform evaluates paths per destination using live ASR, ACD, PDD and CLI-delivery data, and steers traffic accordingly.
Different traffic has different needs. Conversational retail traffic, contact-centre dialler traffic and application-generated calls each get routing profiles suited to their tolerance for cost versus quality, agreed with you up front.
When something changes on a route — a downstream issue, a quality dip, a capacity constraint — automated failover and our 24/7 NOC keep traffic moving while the underlying issue is resolved.
At a glance
| Coverage | Global destinations — see coverage |
|---|---|
| Route tiers | Premium CLI / Standard / Cost-optimised |
| Quality metrics | ASR, ACD, PDD, CLI delivery |
| Interconnect | SIP |
| Failover | Automatic, policy-based |
| Escalation | 24/7 NOC |
Service parameters are configured per agreement. Contact sales for specifics.
Capabilities
Termination capabilities
Route Tiers
Premium CLI, standard and cost-optimised tiers per destination, selectable per traffic profile.
CLI Delivery
Route options with verified caller-ID presentation where supported by the destination market.
Automatic Failover
Degraded routes are bypassed automatically; traffic shifts to healthy alternatives in real time.
Performance Reporting
Destination-level ASR, ACD and PDD reporting shared with your operations team.
24/7 NOC
Route incidents are worked around the clock, with escalation paths defined in your agreement.
Common Questions
Frequently asked questions
How do you maintain route quality?
Routes are continuously measured on ASR, ACD, PDD and CLI delivery. Under-performing paths are automatically deprioritised and investigated by the NOC.
Can I choose route tiers per destination?
Yes. Your rate card can mix tiers by destination, so premium CLI routes carry the traffic that needs them and cost-optimised routes carry the rest.
What happens during a route incident?
Automated failover shifts traffic to alternate paths immediately. The NOC then works the incident with downstream partners and keeps your team informed.
Do you support short-duration traffic?
Traffic profiles are agreed during onboarding. Talk to sales about your traffic characteristics so routing and commercial terms can be set appropriately.
Ready to discuss Voice Termination?
Talk to our team about routes, rates and interconnection options.